Security at both RIVER CITY REVIVAL HOUSE & THE STARLITE ROOM

WHO YOU ARE:

You’re the person who ensures everyone is looked after. Customers are happy; staff is safe, and no one is acting out of line. You do so with a positive attitude and a smile on your face. That’s because at Revival/Starlite, we do everything we can to assure our customers are treated well, and that means using our mouths, not our fists.

  • You’re focused – You keep your eyes open for any potential problems and know what to do if something happens.

  • You’re in control – You can handle your temper and you prefer talking a patron out the door rather than pushing them.

  • You’re a team player - You listen to your head of security and help out your co-workers even if it’s “not your job”.

  • You communicate well – You know when to get help and when to be there for when others need you.

  • You like to smile!

WHAT YOU DO:

You are our front face.  You are responsible for a patrons first and last impression at Revival House and The Starlite Room, be kind and helpful.  Being a security team member means knowing how to handle any kind of unpredicted situation. 

The following are some of your main responsibilities:

  • Ensuring our Safer Spaces & Inclusion policy is followed.

  • Ensuring no unpaid individuals make their way into ticketed events at the Starlite Room.

  • Controlling line ups and maintaining capacity

  • Checking and verifying ID.

  • Handling unruly patrons.

  • Assisting drunk or disorderly patrons safely out of the establishment

  • Preventing and/or stopping any disturbances.

  • Scanning the room for any potential disturbances, including graffitti.

  • Assisting patrons with special needs.

  • Assisting with porter type duties.

  • Follow security procedures set out by the Shift Lead/ Head of Security on behalf of the tour or the promoter.

  • Any other duties ask by the Shift Lead/ Head of Security, the MOD or Ownership.

River City Revival House

While at Revival, the security team also acts as porter. When only one security member is on shift, the priority is on the door. During the times there are two or more security members on shift, you will be required to:

  • Help change kegs.

  • Help bring in booze and beer, stock the shelves and coolers.

  • Help port tables.

  • There is also cleaning duties that the Security is responsible for at the beginning and end of every night

The Starlite Room

On  occasion, some of the security team will be asked to help with porter like duties.

This includes:

  • Bringing ice to the bartender’s wells. 

  • Filling up water jugs.

  • Bussing and clearing glassware. 

  • There is also cleaning that the Security is responsible for at the beginning and end of every night. These chores are listed on the next several pages and will also be delegated during pre-shift.

OPENING DUTIES
River City Revival House

  • Check in with MOD, find out if there is anything you need to know about the night, or if there are any issues persisting from day shift.

  • Arrive early to find out any specials. Attend Pre-Shift meetings. Gather all necessary tools needed during your shift (vest, radio, etc.).

  • Check in with the Lead Security at the start of your shift. They will tell you where you will be positioned that evening, if there is anything we need to look out for, what the expected attendance is and any other important information you may need to know. 

  • Sweep and clean all debris from the front of the building. Shovel if necessary. 

  • Check back stairwell/kitchen access as well as front bathroom area, there should be nothing there whatsoever. If there is, remove it.

  • Ask bartenders if they need anything.

  • Head out front to your station.

  • If there is a show in the Starlite Room, attend the Pre-Shift meeting.

NOTE: When there is a show in the Starlite Room, first security on shift is the opener.

OPENING DUTIES
The Starlite Room

First security on shift is the opener.

  • Check back stairwell/kitchen access as well as front bathroom area, there should be nothing there whatsoever. If there is, remove it.

  • Check bathrooms to see if they are in need of supplies, if they do please stock bathrooms.

  • If there is a Temple show, a half room Starlite show, or a show in Temple and Starlite lower the gate. Check in to see if any chairs are needed for the events.

  • Check if there is a VIP section, or any patrons with disabilities for the evening. 

  • Ask porters if they need a hand bringing up ice or filling water jugs.

  • Set ashtrays in accordance to entrances used for that evening's show.

  • Initiate Pre-Shift meeting if you are the Shift Lead, attend it if you are not.

  • Be sure all stairwells and emergency exits are well lit. 

  • Set up for line ups, set up ServeAll.

CUSTOMER SERVICE & BEGINNING OF SHIFT PROCEDURE
River City Revival House

  • Always listen to your Lead. If they have positioned you in Revival you are expected to stay in Revival. Do not go on breaks without asking your Lead and having someone watch your post. 

  • Get to know our patrons, we are a pub based on regulars, and regulars love to see a friendly face.

  • Be sure to know who you’re letting in and where they’re coming from.

  • Trust your instinct, sometimes choosing not to let someone in will cause less damage at the front door rather than downstairs after they have had a couple.

  • If there is one security on, he/she is to STAND not sit upstairs. That way he/she can watch the outside and know if we have any potential issues with our neighbours. He or she is available to ID customers, he or she is available to help the bar if needed and he or she doesn’t look like he or she is about to fall asleep.

  • When there are 2 security members on one is to stand out front and the other is to be inside watching the back door.    

  • Unless it’s an emergency only one doorman should be out front, so if you need to use the washroom be sure to ask the MOD for relief. On show nights nothing is more disappointing than seeing all of our security out front, so please, if there is more than one scheduled please go to your station. 

  • Arrive early to find out any specials. If there is a show you should attend pre-shift with the Starlite Room Security. Know what colour wristbands are for patrons and which colour wristbands or laminates for band members. Be sure to let all your co-workers know. Gather all necessary tools needed during your shift (vest, radio, etc.).

  • Greet your guests. Introduce yourself.

  • Educate your customer about the daily specials and any promotions happening that day.

  • Routinely keep an eye open for empty glasses and hazards’.

  • Clear any dirty dishes or glassware immediately, put glassware in the glass washer, put the dishes in the bus bins, scrapped and stacked neatly.

  • Present the patrons or street traffic with any relevant promo materials on their way out the door. 

  • Always say goodbye, and smile.

  • Keep an accurate count of the room continually, inform the MOD, and always tell your MOD when we hit capacity.

CUSTOMER SERVICE & BEGINNING OF SHIFT PROCEDURE
The Starlite Room

The following is expected of every Starlite Room security member during their shift.

  • Arrive early to find out any specials. Attend Pre-Shift meeting. Gather all necessary tools needed during your shift (vest, radio, etc.).

  • Check in with the Lead Security at the start of your shift. They will tell you where you will be positioned that evening, if there is anything we need to look out for, what the expected attendance is and any other important information you may need to know. 

  • Always listen to your Lead. If they have positioned you at side stage you are expected to stay a side stage. Do not go on breaks without asking your Lead and having someone watch your post. 

  • Be sure to know who you’re letting in and where they’re coming from.

  • Trust your instinct, sometimes choosing not to let someone in will cause less damage at the front door rather than in the venue after they have had a couple.

  • Unless it’s an emergency only one Security person should be out front, so if you need to use the washroom be sure to ask the MOD for relief. On show nights nothing is more disappointing than seeing all of our security out front, so please, if there is more than one scheduled please go to your station. 

  • Greet your guests. Introduce yourself.

  • Educate your customer about the daily specials and any promotions happening that day.

  • Routinely keep an eye open for empty glasses and hazards’.

  • Clear any dirty dishes or glassware immediately, put the dishes in the proper bus bins.

  • Present the patrons or street traffic with any relevant promo materials on their way out the door. 

  • Always say goodbye and smile.

  • Keep an accurate count of the room continually, inform the MOD, and always tell your MOD when we hit capacity, or have sold out of tickets.

DAILY SIDE DUTIES

The following duties are to be delegated by the Shift Lead/ Head of Security during pre-shift:

  • Dust, Sweep & Mop front entrance area.  This includes the two landings (one has the newspaper stands on it). 

  • Dust silk plants & trees. 

  • Dust and wash ATM’s.

  • Clean and organize front closets.

  • Organize kitchen keg cooler. Clean and mop kitchen cooler beer area.

CLOSING DUTIES
River City Revival House & The Starlite Room

  • All patrons need to be gone before 3am last call is 2am, be sure they’re making their way to the door.

  • Be sure you’ve completed your daily side duties.

  • Bring empty glasses and bottles to the glass station, help with the washing, boxing and putting away, take all empty beer bottles to the porter room. Please be respectful of your co-workers, DO NOT “Jenga” the bottle room.  Bring down the bag of cans when completely full.

  • Sweep the floor.

  • Sweep, shovel or rinse the side alleys and clean up all smoke butts, garbage or puke and place it in the garbage can.

  • Make sure front entrance and side alleys are clean and clear of garbage.

  • Turn off radio’s and place them into the chargers, ensure theyre property seated and the charging indicator light on the charger comes on

  • Return the ID scanner to the closet.

  • Help remaining co-workers with any extra duties, make sure you check with the bar.

  • If closing Revival sweep and mop floor.

  • Ask manager and shift lead if there is anything more to be done.

  • Walk co-workers out

  • If need be write in incident log.

  • Clock out.

It’s really simple. Don’t be a slob, clean as you go, and if you don’t have anything to do you just aren’t looking hard enough!

MANAGING OUR LINE
River City Revival House & The Starlite Room

This section is reserved for ALL of our Security, there will be times where River City Revival’s Security will be asked to watch and maintain the Starlite’s lineup.

  • People wishing to enter our establishments must line up in a calm and orderly manner.

  • Line up should be established by opening the gated ally entrances and asking patrons to wait in a calm orderly fashion.  Chalkboards should be used to let patrons know which entrance for which event or venue.

  • This will keep the line up organized and assist in aiding patrons by allowing for smoother run entrance.

  • Security should do frequent patrols of the line to ensure that the line remains orderly and organized, and that no one is smoking.

PAT DOWNS & SEARCHES
River City Revival House & The Starlite Room

It is our desire to avoid incidents at all costs.

  • Pat downs should be conducted in a consistent and orderly manner.

  • Belts and waist should be thoroughly searched.

  • Specific attention should also be given to foot wear especially steel toe boots and pockets should be emptied to ensure they are free of any weapons.

  • Pat down should also cover the torso, arms and legs.

NOTE: All patrons entering the establishment must be searched. We DO NOT allow any weapons, illegal drugs, outside food and drinks in our venue, this includes, but is not limited to:

  • Weapons as small as a pocket knife.

  • Mace/bearspray etc

  • Flasks, and or alcohol.

  • Bottles of water/liquid that might not be alcohol.

  • Loose (outside the manufacturer's container) pharmaceutical drugs

  • Clearly guns, knives, bombs, etc.

ANY ILLEGAL DRUGS AND WEAPONS OF ANY KIND FOUND DURING PAT DOWNS WILL BE TURNED OVER TO POLICE. VIDEO OF FRONT ENTRY CAM FOOTAGE CAN ALSO BE SAVED AND GIVEN OVER TO POLICE AS REQUESTED.

SHIFT LEAD/ HEAD OF SECURITY

Our Shift Lead/ Head of Security will also be expected to work actively on the floor during any event scheduled. All duties and responsibilities defined in the previous security section will also be the responsibility of the Shift Lead/ Head of Security.

WHO YOU ARE:

You’re the person who ensures every aspect of our security, policies and procedures is running and has been executed properly. You are the MOD’s right hand.

  • You have a strong understanding of the regulations, legislation, policy and procedure as defined by AGLC, Fire & Rescue, Edmonton City Police, compliance committees, the municipality, province and federal government.  

  • You’re patient, you’re in control, you’re a team player, you communicate well.

  • You are a leader - you understand the individuals on your team and know how to delegate to them. You lead by example.

WHAT YOU DO:

  • If for any reason the Shift Lead or Head of Security is not the first Security on, it is up to the Shift Lead to delegate the opening duties on page *** to the first Security on shift.

  • Have a meeting with the MOD prior to Pre-Shift to lay out the expectations of the tour/event (if any). 

  • Conduct the Pre-Shift meeting.

  • Rover and ensure all Security is at their designated posts and doing their job. 

  • Work the Security checklist.

  • Ensure all policies and procedures are being followed at all times.

  • Greet all officials, take them on a tour (if too busy take officials to the MOD).

  • Be aware of any issues that come up throughout the night and have the capability to deal with these issues (these issues include; AGLC, Fire Regulations, an assault, problem patrons and/or employees etc.), be sure to log all incidents in the logbook.

  • Ensure all Security (minus Revival front door, unless they want to take over Revival door) has completed their duties and/or checklist prior to clocking out.

  • Any other duties asked by the MOD or Ownership.

PRE-SHIFT

Each event prior to doors the Shift Lead/ Head of Security will conduct a pre-shift meeting with all Security staff, and when necessary, FOH & BOH staff. If the Shift Lead / Head of Security is unavailable to do so, the MOD will conduct the Pre Shift, and Security will report directly to the MOD.  Items to be covered in every pre shift meeting:

  • Wristbands and laminates for each room and band.

  • Approximate set times, load ins and load outs.

  • VIP’s and patrons with special needs.

  • Type of crowd, security alerts, pat downs and line management.

  • Designate daily cleaning duties.

  • Additional side duties or chores that need to be completed at the end of the night. 

  • Designate positions, this includes Revival's front door (which is the last off position) and Revival's back door (when needed).