SCHEDULES & PAY DAY
SCHEDULES
River City Revival & Starlite Room
Schedules are made weekly, posted on our Facebook Staff page or Messenger Group. They are also physically posted on the post behind the bar in Revival or on the wall in the Staff area of Starlite. You are responsible for knowing what your shift is. If you cannot access the schedule please be sure to contact a manager. No shift changes are allowed unless approved and signed off by a manager first. Better yet, request the time off to begin with!
TIME MANAGEMENT
River City Revival & Starlite Room
You should arrive at your scheduled shift approximately 15 minutes before your start, this will give you time to gather your necessary tools, (pens, bottle opener, etc) and learn any features, promotions or unavailable menu items. Please sign in when you are about to start your shift and sign out when you are finished.
Prior to coming in, you are expected to know:
What day(s) you work
What time you start
Daily specials
Upcoming promotions
RTO (REQUESTED TIME OFF)
River City Revival & Starlite Room
If you need time off for a night out, a vacation, etc. you may request the time off by filling out the “requested time off” book (kept in the cupboard behind the bar, beside the til tape). If you are scheduled you are expected to work. Remember, a request is just that; it does not guarantee you will get that night off. Please ask your manager about specific “black out dates”, these events are booked months in advance and require all hands on deck, for example Juno week, Pride Festival, etc. If you are planning an extended holiday (ie. a month in Peru), know that in our peak seasons we cannot always accommodate holding your position, or employment.
SICK DAYS
River City Revival & Starlite Room
Due to Covid-19, if you are ill, please do not come into work. You are still expected to contact us with as much notice as possible, and speak directly to a manager. Calling in sick less than 2 hours before a shift is an imposition to not just Management but all of your co-workers. This is unacceptable notice, please, give us as much notice as possible. Voicemails, texts and emails are not considered proper notice unless they are replied too. We realize that not all illnesses are foreseeable, however, in such cases a Doctors note may be requested. If your availability changes, please fill out a new availability form for management.
PUNCTUALITY
River City Revival & The Starlite Room
If you are running late for a shift, please call a manager immediately and let them know. If you are starting at a time when you know traffic will be busier than usual, include that in your time to get ready. Repeated tardiness is not acceptable.
BREAKS
River City Revival & The Starlite Room
Starlite Room staff should always have someone covering their station prior to leaving the till they are responsible for. Revival opening staff is occasionally alone in the room, if you leave your station, please inform someone in the BOH. Under no circumstance are uniformed employees to be sitting at the bar. If you need a sit break, please inform your direct manager and they will direct you to the staff area.
All cigarette breaks must be approved by a manager. Sections and stations will need to be covered. Please use reasonable judgment when requesting to step outside. If the room is too busy, a break may be denied at that time. We request that all staff smoke in the designated smoking areas, away from the entrance. We request that Starlite Bartenders limit their smoking to only during set times, as bars tend to get busy during the set changes. We request that all kitchen staff smoke away from the front entrance, preferably not in a chef uniform. No smoke breaks will be allowed between 1am and 3 am.
Please ensure another staff member is watching your section, bar, or station. This includes notifying the on duty manager that you will be out of your section or behind the bar. No eating is permitted in front of house unless approved by a manager.
If you need to use the bathroom during your shift, ask someone to cover your station while you are gone and, if need be, notify a manager so they know where you are.
PAYDAY
River City Revival & Starlite Room
Paydays are on the 15th and the first day of the month. Pay periods run bi-weekly from the 25th of the month to the 10th of the following month and the 11th of the month 24th. It is up to all staff to remember to sign in and out for each shift worked. If your hours are not filled out when it comes to cut off then you won’t get paid for them until the next pay period. If there is any discrepancy on your cheque, please bring it up with the General/Venue Manager ASAP so that there are no additional delays in correcting your pay.