RULES & POLICIES
SOCIAL MEDIA
River City Revival House & The Starlite Room
Social Media has an effective presence in current society, both positive and negative. Please be mindful. We like to avoid negative reviews by the public, but especially when it is within your control. If you have an issue with something that is happening at Starlite, Revival House, ConcertWorks or staff, please talk to us directly, prior to posting anything on social media.
ONLINE BULLYING
River City Revival House & The Starlite Room
Online bullying has become a great concern of the ownership of River City Revival House, the Starlite Room, Starlite Sessions, Be Seen Street Team, Infest and ConcertWorks. We have a ZERO TOLERANCE policy toward any behaviour that we deem harmful towards any person(s) or companies.
When referring to a person(s) and/or companies, we are not referring to a Facebook vent about your ex. We are not referring to poor reviews of other businesses. We are referring to comment(s) that may directly “out” someone, hurt someone's mental or physical wellbeing. We are referring to comments made that hurt the integrity of a business and it’s ownership, and the employment of their management and staff. We ask that if you have strong opinions and believe that a person or business has facilitated a crime, (ie: a sexual assault), we would like you to go through the appropriate channels, like reporting a crime, or speaking to the ownership directly. River City Revival House, Starlite Room, Be Seen Street Team, Starlite Sessions and ConcertWorks believe and support survivors. If this is something you feel strongly about, but need help in assessing the proper way to deal with it (personal or otherwise), please speak to Andrea Kotylak 780-996-1778 or contact SACE (the Sexual Assault Centre of Edmonton) at 780-423-4102 for a list of resources and direction moving forward.
River City Revival House, Starlite Room and ConcertWorks believe and support survivors.
NOISE CONTROL POLICY
River city revival House & The Starlite Room
Not only is it our goal to provide a safe and fun environment for patrons and staff but we also need to create an environment that is respectful to our neighbours.
Noise can sometimes be an issue. Usually it is when sound check is being performed at the same time a load in is happening through the back entrance of Temple, during events as our locations have been designed in such a way as to minimize noise heard from the exteriors. While our back entrances are being used as delivery and load in door, please keep music to a minimum and when able hold off on sound check.
We will be diligent at maintaining reasonable levels of noise control. Some of the ways we will be able to best manage noise levels are by:
Keeping music and sound at reasonable levels.
Maintaining order in line-ups.
Keeping doors and windows closed.
General crowd control and management of patrons
PATRON SCAN / SERVALL
ServeAll is a computerized system that is linked to other bars and nightclubs in the city to catalog patron’s identification. It is the easiest and most effective method of deterring undesirable behaviour in our establishment. All information is kept private and confidential.
We encourage that every patron who enters The Starlite Room be scanned through ServeAll.
In the event that a patron is involved in any incident that warrants them refusal of future entry. It is our policy to flag them on ServeAll.
Only Management and Ownership has the authority to allow people to enter without going through ServeAll.
The only people that have authority to ban people on ServeAll are; Managers, Assistant Manager, Head of Security Managers and Ownership.
We use Smart Scan because:
We want to promote a safe environment
ServeAll records a picture of every patron visiting - thus making everyone accountable for their actions.
It helps deter crime as anyone witnessed as conducting criminal activity will be easily identified in ServeAll picture.
Any person identified who was involved in an assault or inflicts a crime to another individual will have their information available for the police.
Gang members are often flagged and we are alerted prior to allowing them into our establishment.
(All information of unlawful activity will be shared among all the businesses operating in the ServeAll community, thus providing a widespread network of safer surroundings.)
To meet legal requirements.
The Starlite Room may also collect information in response to a court order, or to satisfy a request by a law enforcement agency.
MINORS
River City Revival
Minors are allowed within River City Revival House until 9:00 pm daily. When asked by patrons I always inform them at 730 pm this gives us an hour leeway just in case we have issues with them leaving. When serving alcohol always ID any person who appears under the age of 30. When there is a minor at a table, and/or a person who does not have ID, please monitor the table closely to ensure no alcohol is given to the minor.
Our Security staff usually starts at different times, because minors are legally allowed in until 9:00pm (we maintain until 8:30pm) it is the responsibility of the server and bartender to ensure no minor is consuming alcohol. Even if a patron isn’t drinking alcohol, it is the team’s (server, bartender, security and manager) responsibility to know if a minor is in the room, and that they will be gone prior to 9:00 pm.
The back door (leading to Starlite Restrooms) must be watched to ensure no patron, regardless of age, is sneaking into the Starlite Room.
Minors, All Ages Shows & 18 PLUS SHOWS
The Starlite Room
It is our procedure for all Security to Smart Scan ID. This occurs prior to our box office scanning tickets and wristbanding patrons. Security will check identifications at point of entry, all Identification must be thoroughly checked with ServAll to ensure that persons trying to enter our establishments are of age and that identification is not fraudulent. On occasion, when the show is sold out and there is a very big line out front, we expedite the line by opening another point of entry. Tickets are still scanned at this point of entry, but ID’s are not scanned at this door, only visually checked. At any point during service you feel a patron might be under age or the patron appears under the age of 25 please ask for a piece of identification. When we have an all ages show patdowns will occur at all points of entrance. At the Box Office minors will receive a different colour wristband then people over the age of 18. Under no circumstance will anyone be served without a wristband. Bartenders are to spot check identifications of anyone who appears under the age of 18.
VALID IDENTIFICATION
River City Revival House & The Starlite Room
Absolutely everyone has to have authentic photo federal identification.
The following are acceptable forms of Primary Identification:
Alberta Registries Operator's license or Alberta Registries Identification card (this non-driver's identification is available through private registries offices)
Passport
Armed Forces Identification Card
Out-of-Province Photo Operator's License
Certificate of Indian Status
Immigrant Authorization
Permanent Resident Card
Other comparable forms of identification from other jurisdictions
Even if their I.D.’s have been checked at the door, always I.D. patrons who appear under the age of 25. Remember our license (in Revival) allows minors until 9:00 pm, although they are not allowed alcohol. Be watchful of minors at all times. Never feel bad about asking. It’s the law.
IDENTIFYING FAKE ID
River City Revival House & The Starlite Room
Check photo and date
If you have doubts the photograph identification is genuine, a second piece of identification from the following list shall be requested:
birth certificate
baptismal certificate
foreign government visa
firearms license (i.e., Possession and Acquisition License (PAL) or Possession Only License (POL)
NEXUS card.
Remember: the above is a valid secondary piece of identification and cannot be used as a primary.
If still in doubt, have patron sign and match signature to Identification
If none of the above checks out – deny access
ILLEGAL DRUG SALES
River City Revival & The Starlite Room
The workplace mirrors how society views the sale of any/all illicit drugs. The selling of any illegal substance is not tolerated under any circumstances, by staff or patrons alike. Staff are to be informed about what illegal substances are.
One way to ensure the prevention of drug sales is to know past behaviour.
All patron’s ID’s are to be scanned in through ServeAll. If it has been determined that any person has had a history of selling drugs, they will be refused entry into the establishment.
Security protocol is to conduct pat downs in efforts to prevent weapons and illicit substances.
If staff witness the trafficking of any illegal substances they are to immediately:
Contact the police and record the incident in the Communication/Incident logbook
With marijuana legalization, I think it's important to add that the sale of marijuana by an unlicensed vendor in an unlicensed establishment is illegal.
PREVENTION OF DRUG OR ALCOHOL INDUCED SEXUAL VIOLENCE
River City Revival & The Starlite Room
The strongest tool we have as human beings against sexual violence is our awareness and ability to communicate.
If asked to watch a drink, and you can (by slipping it safely behind your bar), do so. If you can’t (you are scanning ID’s) let the patron know. If you see a patron continuously leaving their drink unattended, explain to him or her that it isn’t the safest thing to do.
If you notice a patron go from sober to almost passed out in a short period of time, speak to your co-workers, find out if this patron was possibly over-served or possibly drugged. If a person you are unsure knows this patron offers to remove him or her, do not let this person take them out of our establishment.
If you see a patron uncomfortable, go speak to him or her, find out what is going on, is the person he or she is with a stranger? A first date? An ex? Etc.
BYSTANDER INTERVENTION
River City Revival & The Starlite Room
If any staff member would like to receive Bystander Training (prior to ownership making it mandatory) please let Andrea Kotylak know.
THE 4 D’S
D- DIRECT: Where you step in directly to intervene.
D- DISTRACT: Distract the individual you feel is making the other person uncomfortable.
D- DELEGATE: If you see something concerning, but don’t know how to deal with it ask for help.
D- DELAY: Delay is often not talked about, but I think it’s still a really important strategy, specifically for introverts and for folks that are traditionally marginalized (and thus it may not be safe for them to jump in or corral other folks).
The best example I have of putting the FOUR D’s to use is… Last year while working a show in the Starlite Room, another Manager found me and explained that a bartender approached her concerned about the way a female patron was being treated by a male patron. This Manager and I approached the female and male patron. The Manager gave the female patron a big hug and said “Hi! Oh my god, I haven’t seen you in so long! Hey do you mind coming with me to the ladies room, I have something I’m dying to ask you!”. The female patron and the manager walked to the ladies room. I said to the male patron, “Wow, they seem like good friends, my names blah blah, what's yours” I continued to talk his ear off until he was bored of me and left. Meanwhile the female patron began telling this Manager one of the creepiest Tinder date stories I have ever heard.
In this particular situation all Four D’s were used, although often you might only need one or two! Manager - Direct, Myself- Distract, Bartender- Delegated, Female Patron- Delay.
RESPECTFUL HOSPITALITY & WORKPLACE POLICY
River City Revival House & The Starlite Room
We believe in treating everyone equally. We have a zero tolerance possible for: Racism, Sexism, Ageism, Ableism, Islamophobia, Homophobia, any intolerance against another person(s) religious or political views. All incident or disagreements will be handled at the lowest level:
Between Patrons and Security (or Front of House Staff)
Give Patrons an opportunity to leave with pride intact. Often altercations or more serious situations can be averted if the patron is given a “face saving” alternative.
Diffusion techniques will be used over force.
Between co-workers
At NO time will a disagreement between co-workers be handled publicly during business hours.
Please treat each other with RESPECT. When in front of the public it is paramount that we present a united front.
We need to present a united front. If a member of Security makes a call – Security needs to support that decision. Manager has final say.
If involved in a personal disagreement with a coworker, please remember the chain of command.
RESOLVING WORKPLACE CONFLICT
River City Revival House & The Starlite Room
Approach co-worker with whom you have the disagreement FIRST
If the problem is not resolved, request assistance from next in command. In the case of Security - Head of Security. In the case of Kitchen Issues - Shift Lead. In the case of any other FOH problem - MOD.
If problem is still not rectified your direct supervisor (ie. Head of Security, MOD, Shift Lead, etc. ) will address the issue by involving General Management or Ownership, where steps may be taken which may include moving or dismissing staff.
Management may not address the issue if the following steps have not been taken.
All incidents need to be reported to Management.
HARASSMENT & SEXUAL HARASSMENT PREVENTION POLICY
SOURCE: https://www.albertahumanrights.ab.ca
The Starlite Room, River City Revival House and ConcertWorks in cooperation with our contractors, is committed to a healthy, harassment-free work environment for all our employees. The Starlite Room, River City Revival House and ConcertWorks has developed a company-wide policy intended to prevent harassment of any type, including sexual harassment, of its employees, customers and clients and to deal quickly and effectively with any incident that might occur.
Definition of harassment: Harassment that is covered under the Alberta Human Rights Act occurs when an employee is subjected to unwelcome verbal or physical conduct because of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status or sexual orientation. Alberta human rights law prohibits workplace harassment based on these grounds. Harassment that is not linked to one of these protected grounds is not covered under the Act. The behaviour need not be intentional in order to be considered harassment. Examples of harassment that will not be tolerated in The Starlite Room, River City Revival House and ConcertWorks are: verbal or physical abuse, threats, derogatory remarks, jokes, innuendo or taunts related to any employee’s race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status or sexual orientation. The Starlite Room, River City Revival House and ConcertWorks also will not tolerate the display of pornographic, racist or offensive signs or images; offensive jokes based on race, gender or other grounds protected under the Act that result in awkwardness or embarrassment; and unwelcome invitations or requests, whether indirect or explicit.
Definition of sexual harassment: The Alberta Human Rights Act prohibits discrimination based on the ground of gender. Protection from sexual harassment is included under the ground of gender. Unwanted sexual advances, unwanted requests for sexual favours, and other unwanted verbal or physical conduct of a sexual nature constitute sexual harassment when:
Submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment; or,
Submission to, or rejection of, such conduct by an individual affects that individual’s employment. Sexual harassment can include such things as pinching, patting, rubbing or leering, “dirty” jokes, pictures or pornographic materials, comments, suggestions, innuendoes, requests or demands of a sexual nature. All harassment is offensive and in many cases it intimidates others.
HARASSMENT will not be tolerated within our companies.
A) How to proceed if you are being harassed:
If it is possible, tell the harasser that their behaviour is unwelcome and ask them to stop.
Keep a record of incidents (date, times, locations, possible witnesses, what happened, your response). You do not have to have a record of events in order to make a complaint, but a record can strengthen your case and help you remember details over time.
Make a complaint. If, after asking the harasser to stop their behaviour, the harassment continues, report the problem to one of the following individuals:
Department Manager/Manager on Duty (if possible)
Operational Owner/ Company Director of Human Resources Andrea Kotylak (if possible)
You also have the right to contact the Alberta Human Rights Commission to make a complaint of harassment that is based on any of the grounds protected from discrimination under the Alberta Human Rights Act. The protected grounds are: race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status and sexual orientation. Visit the Commission’s website at albertahumanrights.ab.ca for contact information.
You can also report any incident of assault that has occurred to the police.
B) Internal harassment complaint process:
Once an internal complaint is received by The Starlite Room, River City Revival House and ConcertWorks, it will be kept strictly confidential. Appropriate action will be undertaken immediately to deal with the allegations. Action taken may include mediation.
The Department Manager or Director of Human Resources will interview you as well as the alleged harasser and any individuals who may be able to provide relevant information related to your allegations. All information collected will be kept in confidence. If appropriate, The Starlite Room, River City Revival House and ConcertWorks will attempt to resolve the complaint by mediation. If mediation is not successful, an investigation will be undertaken by an investigator designated by The Starlite Room, River City Revival House and ConcertWorks.
If the investigation reveals evidence to support the complaint of harassment, the harasser will be disciplined appropriately. Discipline may include suspension or dismissal, and the incident will be documented in the harasser’s file. No documentation will be placed on the complainant’s file when the complaint has been made in good faith, whether or not there was a finding of harassment.
If the investigation fails to find evidence to support the complaint, there will be no documentation concerning the complaint placed in the file of the alleged harasser.
Regardless of the outcome of a harassment complaint made in good faith, the employee lodging the complaint as well as anyone providing information will be protected from any form of retaliation by either co-workers or superiors. This includes dismissal, demotion, unwanted transfer, denial of opportunities within the company or harassment for having made a complaint or having provided evidence regarding the complaint.
C) Responsibility of management:
It is the responsibility of an operational owner, director, manager, director of human resources or any other person within these companies who supervises one or more employees to take immediate and appropriate action to report or deal with incidents of harassment of any type, whether brought to their attention or personally observed. Under no circumstances should a complaint be dismissed or downplayed, nor should the complainant be told to deal with it personally. The Starlite Room, River City Revival House and ConcertWorks seeks to provide a safe, healthy and rewarding work environment for its employees, clients and customers. Harassment will not be tolerated within our company. If you feel that you are being harassed, contact us. We want to hear from you.
Contact The Alberta Human Rights Commission is an independent commission of the Government of Alberta. Our mandate is to foster equality and reduce discrimination. They provide public information and education programs, and help Albertans resolve human rights complaints.
Hours of operation: 8:15 a.m. to 4:30 p.m. Monday to Friday (holidays excluded)
Northern Regional Office (Edmonton)
800 – 10405 Jasper Avenue NW
Edmonton, Alberta
T5J 4R7
780-427-7661
Confidential Inquiry Line 780-427-6013
Southern Regional Office (Calgary)
200 J.J. Bowlen Building 620 – 7 Avenue SW
Calgary, Alberta
T2P 0Y8
403-297-6571
Confidential Inquiry Line 403-297-6567
To call toll-free within Alberta, dial 310-0000 and then enter the area code and phone number. TTY service for persons who are deaf or hard of hearing 1-800-232-7215 Toll-free within Alberta.
Email: humanrights@gov.ab.ca
Website: albertahumanrights.ab.ca