LET’S GET STARTED
We’ve done our best to be as thorough as possible, it is a lot of information, but hopefully with everything laid out, we can all understand each other and what we are trying to create. We want you to enjoy your time in this iconic building as much as we do.
This manual is for all employees, we work as a team. As a team we need to understand the policies & procedures that keep our patrons, our teammates, our businesses and our licenses intact, happy and safe. All employees will work together to maintain a safe and enjoyable environment.
The Starlite Room, Starlite Sessions, River City Revival House, ConcertWorks and Be Seen Street Team are separate entities. Even if you work at a combination, when on or off duty, please respect your co-workers' space by not going behind the bar, or making any judgment calls while off duty. A note about behaviour, should you behave in a way that is unprofessional, it will reflect on your employment at your other position.
RIVER CITY REVIVAL HOUSE GUEST
As a business recovering from the lockdowns and restrictions of the Covid-19 pandemic, we are working towards retaining our old clientele as well as creating a new clientele. We aim to include all walks of life, first impressions matter. We aim to please and want people to return again and again. With Covid’s lasting effects on Edmonton’s Downtown we need to prioritize our community and our culture, we want to win people over. We believe in treating all customers equally, they are the foundation of our success!
Remember; whether you are front of house or back of house staff, always remember to welcome every customer you see.
If you have a customer complain, about any matter, please notify a manager or owner immediately.
THE STARLITE ROOM GUEST
A Starlite Room guest is a music lover! Music lovers can be any age, any experience, and of any background. They are here to see their favourite bands, which can range from metal to punk, to country, to rock, to TSwift, and much, much more. We ourselves are music lovers and know it’s important for every guest to truly enjoy their experience from their first impressions. Security to door to bartenders and coat check, all positions are equal and are all a part of the guest experience. We want people to tell their friends and tag their social media accounts, they may even keep us in mind for future bookings, you never know how connections will be made. First impressions matter, welcome everyone the way you would want to be welcomed.
Not everything goes right all the time, we understand, if there is a complaint or issue, please notify a manager or owner immediately.
Mostly, have fun, that’s the impression that people take away with them. This is a fun job, with lots of exposure.
EMPLOYEE CODE OF CONDUCT
CODE OF CONDUCT
River City Revival House & The Starlite Room
Zero Tolerance Policy of behaving in a discriminatory or intolerant fashion (including harassment of any kind).
Zero Tolerance Policy of online bullying.
Zero Tolerance Policy for on duty Staff Drinking Alcohol, Marijuana use and Illegal Drug use.
Zero Tolerance Policy of staff providing alcohol to minors.
Zero Tolerance Policy of staff selling drugs (both legal and illegal).
Absolute NO GREASING POLICY. Greasing will result in immediate dismissal. (Greasing is the act of taking money in exchange for bypassing a lineup or getting something free, like into a show).
Zero Tolerance policy of theft of any kind.
Staff will be neat and tidy in appearance and in proper dress code. All staff will present themselves in a professional, polite and courteous manner.
Staff will not become involved in lengthy discussions on religion or politics while on duty.
Staff will not criticize any employee or regulation except to; Managers, Assistant Managers, Head of Security or Ownership at an appropriate time.
No reading of material other than material applicable to your job while on assignment unless authorized.
Cell phone use is limited to work use only. If you are caught playing games, personal texting, personal Social Media use (social media is limited to work use), while on duty this may result in your termination.
No radios (with the exception of radios provided) , TVs, tape recorders, walkmans, CD players, video games, i-Pods, mp3s, laptops, iPads/tablets or any other entertainment devices should be carried while on duty.
Till iPads (and any other iPad owned by ConcertWorks) are to be used only for their specific purpose.
Security (and any other staff members) will not carry handcuffs, batons or any other prohibited or restricted weapon.
DISCIPLINARY ACTIONS
DISCIPLINARY ACTIONS
River City Revival House & The Starlite Room
We have a 3 month probationary period. During this time you may be terminated without cause.
If disciplinary action is required between an employee and Management, it will be verbal or in writing. River City Revival House, the Starlite Room and ConcertWorks works on a three-strike system. Each level of offense is assigned a strike count.
STRIKE 1: These offences are the lowest level, and act as a first warning.
Late, with no notice.
Being unreasonably rude or inhospitable to a guest or staff member.
STRIKE 2: These offences should be considered a final warning.
Not showing up for a shift (with notice).
Showing any kind of dishonesty.
Deliberately not protecting our business against walkouts.
Insubordination to any rules or procedures set before you.
ZERO TOLERANCE
STRIKE 3: An offence of this magnitude will result in immediate termination.
Examples include, but are not limited to:
Serving alcohol to minors.
Damage to company property.
Theft.
Being under the influence of alcohol, marijuana or illegal drugs while on duty.
Violence, physical assault, sexual assault or threats to any guest, staff member or other person.
Harassment and/or Sexual Harassment to any patron, co-worker, employee or employer. (Any person)
Falsifying or manipulating company documents.
Habitual tardiness or absenteeism without manager approval.
Giving away food or beverages without manager authorization.
Discourteous or inappropriate behaviour.
Refusal to follow policies as defined by management.
Refusal to follow policies and legislation as defined by AGLC.
Discrimination of any kind
Unfair and/or intolerant treatment towards co-workers and patrons.
Refusal to follow policies and procedures as defined by ownership and management.
Refusal to follow policies and procedures as defined in our Safer Spaces and Inclusion policy.
Any activity (including but not limited to social media) considered harmful or detrimental to River City Revival House, The Starlite Room, Temple Bar, ConcertWorks, Be Seen Street Team, Starlite Sessions, Infest or the safety of the staff, patrons or any other person(s) or business.
SCHEDULES & PAY DAY
SCHEDULES
River City Revival & Starlite Room
Schedules are made weekly, posted on our Facebook Staff page or Messenger Group. They are also physically posted on the post behind the bar in Revival or on the wall in the Staff area of Starlite. You are responsible for knowing what your shift is. If you cannot access the schedule please be sure to contact a manager. No shift changes are allowed unless approved and signed off by a manager first. Better yet, request the time off to begin with!
TIME MANAGEMENT
River City Revival & Starlite Room
You should arrive at your scheduled shift approximately 15 minutes before your start, this will give you time to gather your necessary tools, (pens, bottle opener, etc) and learn any features, promotions or unavailable menu items. Please sign in when you are about to start your shift and sign out when you are finished.
Prior to coming in, you are expected to know:
What day(s) you work
What time you start
Daily specials
Upcoming promotions
RTO (REQUESTED TIME OFF)
River City Revival & Starlite Room
If you need time off for a night out, a vacation, etc. you may request the time off by filling out the “requested time off” book (kept in the cupboard behind the bar, beside the til tape). If you are scheduled you are expected to work. Remember, a request is just that; it does not guarantee you will get that night off. Please ask your manager about specific “black out dates”, these events are booked months in advance and require all hands on deck, for example Juno week, Pride Festival, etc. If you are planning an extended holiday (ie. a month in Peru), know that in our peak seasons we cannot always accommodate holding your position, or employment.
SICK DAYS
River City Revival & Starlite Room
Due to Covid-19, if you are ill, please do not come into work. You are still expected to contact us with as much notice as possible, and speak directly to a manager. Calling in sick less than 2 hours before a shift is an imposition to not just Management but all of your co-workers. This is unacceptable notice, please, give us as much notice as possible. Voicemails, texts and emails are not considered proper notice unless they are replied too. We realize that not all illnesses are foreseeable, however, in such cases a Doctors note may be requested. If your availability changes, please fill out a new availability form for management.
PUNCTUALITY
River City Revival & The Starlite Room
If you are running late for a shift, please call a manager immediately and let them know. If you are starting at a time when you know traffic will be busier than usual, include that in your time to get ready. Repeated tardiness is not acceptable.
BREAKS
River City Revival & The Starlite Room
Starlite Room staff should always have someone covering their station prior to leaving the till they are responsible for. Revival opening staff is occasionally alone in the room, if you leave your station, please inform someone in the BOH. Under no circumstance are uniformed employees to be sitting at the bar. If you need a sit break, please inform your direct manager and they will direct you to the staff area.
All cigarette breaks must be approved by a manager. Sections and stations will need to be covered. Please use reasonable judgment when requesting to step outside. If the room is too busy, a break may be denied at that time. We request that all staff smoke in the designated smoking areas, away from the entrance. We request that Starlite Bartenders limit their smoking to only during set times, as bars tend to get busy during the set changes. We request that all kitchen staff smoke away from the front entrance, preferably not in a chef uniform. No smoke breaks will be allowed between 1am and 3 am.
Please ensure another staff member is watching your section, bar, or station. This includes notifying the on duty manager that you will be out of your section or behind the bar. No eating is permitted in front of house unless approved by a manager.
If you need to use the bathroom during your shift, ask someone to cover your station while you are gone and, if need be, notify a manager so they know where you are.
PAYDAY
River City Revival & Starlite Room
Paydays are on the 15th and the first day of the month. Pay periods run bi-weekly from the 25th of the month to the 10th of the following month and the 11th of the month 24th. It is up to all staff to remember to sign in and out for each shift worked. If your hours are not filled out when it comes to cut off then you won’t get paid for them until the next pay period. If there is any discrepancy on your cheque, please bring it up with the General/Venue Manager ASAP so that there are no additional delays in correcting your pay.
PROMOTIONS & DISCOUNTS
WORD OF MOUTH PROMOTIONS
River City Revival House & The Starlite Room
If we know one thing about representation, we know you are our best promoters. Word of mouth promotions are the most effective tool we have, and it’s free! We want you to bring your friends, bring your family, bring your peeps. We want them to know, (a) why you want to work at Revival and the Starlite Room; and (b) What an awesome room this is to party in!
There will be times when staff will be expected to help with promotions (flyers, handbills, special event tickets, podcasts), we are always watching and know who’s promoting.
Ownership and Management are all open minded people who love hearing new promotional ideas, if you have an idea you’d like to try out, share with us we love to see people taking initiative.
COUPONS, GIFT CARDS & DISCOUNTED PROMOTIONS
River City Revival House & The Starlite Room
We have several current coupon style discounts and promotions going on. For a complete update on all promotions and/or discounts please visit the staff page on Facebook or the Bar Bible. The following are valid until for an extended period of time:
GIFT CARDS, these cards have been prepaid and are good for both food and drink.
We frequently donate show tickets and membership to charities. All Box Office Personal will be aware of any coupons, and/or guestlist the night of the event. All patrons who receive a coupon or guestlist to any Starlite Room or Temple Bar show are subject to the Rules and Regulations defined through our app, ticketing service, website and our Safer Spaces & Inclusion Policy.
DAILY, WEEKLY & MONTHLY SPECIALS
River City Revival House & The Starlite Room
You should continually be up to date on all upcoming events, and constantly have promotional materials to hand out to friends, customers and anyone else you want to see having a good time on your next shift.
River City Revival House
Weekly & monthly are posted in the staff messenger chat and on our socials. This includes Pop Up parties, Happy Hour Prices, etc. Please remember all food specials are only available with the purchase of a beverage.
The Starlite Room
Events are listed on the Starlite Room website and socials.
BAND PROMOTIONS & DISCOUNTS
River City Revival House
Only when specifically told by the in house promoter or ownership do we offer discounts to touring bands. This discount is for band members only. This does not include family members or girlfriends. This is due to the “buyout” negotiation in touring bands contracts. It is almost always 20% off food, with free soda pop, coffee and or tea. If there is a discount or free alcoholic beverages it has been pre arranged and prepaid by our in house promoters.
Band promotions & Discounts
The Starlite Room
We do not give out discounts to bands or artists. Most touring bands have riders that have been fulfilled by the promoter and/or promoters runner(s). There may also be prepaid drink tickets.
DRINK TICKETS
River City Revival House & The Starlite Room
Only when specifically told by management or ownership are you to accept drink tickets. You will be told which colour these drink tickets are and what they are good for (ie. domestic beer, hi-balls, certain breweries products etc.). It is incredibly important that these drink tickets are to be used only for the beverages they are good for, these tickets have been prepaid by the Promoters, Private Hosts, etc.
PROMOTIONS & DISCOUNTS FOR DD’s & PREGNANT WOMEN
River City Revival & The Starlite Room
We encourage all of our employees to provide FREE non-alcoholic beverages to Designated Drivers and pregnant women.
STAFF DISCOUNTS
River City Revival & The Starlite Room
All staff receives a 25% off Food Discount. Food is not to be ordered during peak hours, or when the kitchen is busy. Our kitchen tends to be the busiest prior to shows, if you are prone to hunger at that hour, come extra earlier please. Ordering food while on shift needs to be approved by your MOD. This discount is not available for food specials. This discount is also not available for your friends and family, just for you. If you have a special party or event and would like to be able to have a special food or drink item, please let the ownership know prior to the party, like, over a day prior.
Guest list (aka show tickets) will be determined by show, because there is not always availability for guest list at all shows,. If you would like guest list tickets please provide as much notice as possible, particularly for shows that will surely sell out or shows that are promoted by a company outside of ConcertWorks. If you would like to attend a show you must have the shift booked off, even if you have guest list (the same person who writes the guest list isn’t always the same person making the schedules). This privilege extends to all ConcertWorks shows that are off site.