GENERAL HOUSEKEEPING, RULES & POLICIES
ENSURING INTOXICATED PATRONS GET HOME SAFE
River City Revival & The Starlite Room
Providing a safe way home for our patrons doesn’t necessarily mean these patrons will take the ride provided. It is our job to be diligent. Anytime we assist or attempt to assist an intoxicated person find a safe way home please:
Record to incident in the Communication Notebook, this includes times when a patron insists on taking the train or riding their bike.
Take a picture of the back of the taxi or Uber. Be sure to get the taxi number, taxi company, as well as the license plate.
Transportation will be offered (i.e. cabs) to any patron leaving intoxicated. If Security witnesses a visibly intoxicated patron leaving the establishment with the intention to drive, it is their responsibility to ask them;
If they have a designated driver.
If the patron does not have a driver designated, offer to call them a cab.
If a patron says they have no money for a cab - ask management for funds to cover the patron’s costs.
If the patron is concerned about leaving their car behind, offer to call and if necessary, pay for Designated Driver Service.
If the patron still refuses and insists on driving, Security should request that patron voluntarily surrender keys
If the patron refuses to surrender keys Security must record their Driver’s License information and license plate number.
Staff or Management will then forward information to police and report them as a Drunk Driver.
ENSURING ALL STAFF GETS HOME SAFE
River City Revival & The Starlite Room
Being sure our employees get home safely is incredibly important to us. Under no circumstance is any employee (including managers & owners) to be locking up and walking out on their own in the middle of the night.
We encourage all employees to remove anything that might tip off unsavory folks that you may be carrying money (like tips), items like; aprons, T-Shirts, logo patches, etc. If anyone need a safe ride, or a walk to their vehicle, it is never an issue, so just ask.
OVER SERVICE, SLOWING & CUTTING OFF ALCOHOL SERVICE
River City Revival House & The Starlite Room
Please follow your ProServe training when it comes to slowing down service. If someone appears intoxicated, please cut service immediately, and alert all other serving staff and security. Offer this patron a bite to eat, non-alcoholic beverages (for free), and ask how this patron is getting home. Same applies for people who have arrived appearing intoxicated. Remember, according to the law, if a person has been over-served, it is the responsibility of the server, the management and owner, who can all be held liable. If you are ever in doubt, please ask a manager to assess and deal with the situation.
That being said, this industry requires you to create an appropriate balance. We are still in the industry of serving alcoholic beverages, we just want to ensure everyone’s safety at the same time.
BROKEN GLASS POLICY
River City Revival & Starlite Room
At Revival we ask that when any staff member is able, please remove plates, cutlery and glassware as soon as the customer is finished with them. This includes all other empties and debris, such as napkins, torn coasters, empty beer cans, etc. While serving, we suggest always carrying a tray and rag. Not only does it look neat and tidy, it always leaves you prepared on the floor to quickly bus tables or to clean any messes that may arise. In The Starlite Room, bussing empties is a primary task of our Porters, although we do ask that all employees remove empty glassware and cans from bathrooms, tables and ledges whenever they are able to, particularly when returning to their stations after a break.
As a live music venue, The Starlite Room very rarely serves any beverage, alcohol or otherwise, or food in glass ceramic containers. However, Revival does use glassware and our hard liquor often comes in glass bottles. As a result, breakage can happen. We have broken glass bins located:
Behind the bar at Revival.
In the kitchen
In the porter room.
Please clean up all broken glass immediately and dispose of it in the closest bin. Once the bin is full, please carefully transfer broken glass to a cardboard box, seal it, label it, and transfer it to the dumpster.
NEVER SCOOP ICE WITH A GLASS, only use those aluminum scoops.
On occasion glass can break in or near a well. This can cause serious bodily harm. When glass breaks in or near an ice well it needs to be “burnt”, here’s the steps:
Inform all other bartenders that you burnt “well 3”, for example.
If you are incredibly busy and need a manager, porter, or security person to help you, prior to asking for help, pour grenadine onto the ice as a reminder to other staff members not to use it. Now ask for help.
Scoop ice into the slop bucket. DO NOT use a fresh ice bucket! You do not want to contaminate a fresh ice bucket with shards of glass.
Pour slop bucket out where you usually would (it's different behind each bar).
Once all the ice is removed, pour hot water in well, not too much, you’ll need it to drain quickly. With a clean, dry cloth remove all glass.
If you need a flashlight, use one.Once you are sure all glass is removed, restock well with clean fresh ice.
ENSURE PATRONS ARE NOT LEAVING WITH ALCOHOL CONTAINERS
River City Revival & The Starlite Room
Security is tasked with ensuring patrons are not leaving our establishment with alcoholic beverage containers (empty or otherwise). As we can never be too sure what is in a container, for example a water bottle or solo cup, our general rule is no beverage containers are allowed to leave our establishment. Please be aware if our guests are trying to leave our establishment with ANY containers. If they are, please take this container back, politely.
Watching to ensure patrons are not leaving our establishment with beverage containers is a task that is primarily reserved for our security staff, although we do ask that all employees are aware and have their eye out for this type of patron behaviour. If you notice that a container is no longer at a table or bar seat you recently served, and none of your co-workers bussed it, please advise Security. If you happen to be on break and are outside and see a patron remove a beverage container, please advise Security.
UNIVERSAL PRECAUTIONS & SAFETY HAZARDS
River City Revival & The Starlite Room
Please be aware of anything that may cause harm to our patrons or co-workers. These things include but are not limited to:
Bottles (that maybe used as weapons) or broken glass which may cause injury. Please ensure that porters are aware of any broken glass and that it is cleaned up immediately.
Exposed wire, water leaks/puddles, obstructed doorways, chemical leak/spills. Ensure proper clean up.
All exits will be clear and free of obstruction
Ensure exits are well lit.
Bodily fluids (vomit, blood, spit, urine, etc.) are also hazards and universal precautions should be used by all staff that may be involved in clean up or may come in contact with such fluids(this procedure is also posted; the kitchen, porter room and in both staff binders.).
FIRST AID & NALOXONE
River City Revival & The Starlite Room
Full first aid kits are located in the kitchen, and in the hallway linking Temple Bar and Stage Bar, as well as at each upstairs bar clipped to the Red Bull fridges. Small first aid kits are located in each box office, and in each General Manager office. For a full list of staff with First Aid, and a map of all locations of first aid kits see Section C of the manual. Always document administering First Aid in the Incident Logbook or Communication Notebook.
Naloxone kits are located behind each bar in the Starlite Room, behind the bar in Revival, in each box office, and in every General Manager’s office. If an overdose occurs our security staff, managers, and owners, as well as most Starlite Room Bartenders are each trained to administer Naloxone and are prepared to offer support and instructions to any off duty employee, volunteer, patron, guest or artist. 911 is to be called if an overdose occurs and/or if a naloxone kit is used, as often an overdose will return. Always document the use of Naloxone in the Incident Logbook or Communication Notebook, and when possible the off duty employee, volunteer, patron, guest or artist who administered Naloxone. If there are other issues concerning drugs please inform our security staff, managers, and owners immediately.
HAND HYGIENE
River City Revival & The Starlite Room
Hand hygiene refers to removing or killing microorganisms (germs) on the hands. When performed correctly, hand hygiene is the single most effective way to prevent the spread of communicable diseases and infections. Hand hygiene may be performed either by using soap and running water, or with alcohol-based hand rubs.
When should hand hygiene be performed?
Before preparing, handling, serving or eating food and drinks.
Before putting on gloves and after taking off gloves.
After performing personal functions (e.g. using the toilet, blowing your nose)
When hands come into contact with secretions, excretions, blood and body fluids (use soap and running water whenever hands are visibly soiled).
When in doubt please follow the “Hand Washing Guide” posters located in the kitchen
LOST EMPLOYEE OR CUSTOMER BELONGINGS
River City Revival House & The Starlite Room
When you find an item please log it with a description of the item, the date the item was found, and the show/room it was found in, in the Bible located in the Starlite Room staff area. We typically receive emails for lost items and this makes it much easier on us having everything in one place.
Any clothing items can be found in either coat check. Items not claimed after a certain period of time will be donated. Items such as cameras, cell phones, credit cards, driver’s licenses, etc. will be kept in either General Manager’s office.
THEFT
River City Revival House & The Starlite Room
We respect our staff and expect to establish a trustworthy environment for everyone. Any person(s) caught stealing from other staff members personal belongings will be automatically dismissed and charged. This includes stealing of any kind, from our patrons, employees, or employers will not be tolerated. Short pouring, short changing, taking money from the till, “greasing”, etc. is considered theft. We value our friends, family and regulars. If you want to promo a drink for someone, grant them a spot on guest list, feed them a meal on the house, etc. please seek permission prior to making a decision.
LOAD IN/LOAD OUTS & NEXT DAY GEAR PICK UP
River City Revival House & The Starlite Room
As part of the River City Revival House opening duties and the Starlite Room’s closing duties, the double doors by the stage are to be pinned. This is to prevent anyone unknowingly entering the upstairs. Under no circumstance is any staff member allowed to let anyone in the upstairs unsupervised. If a band is coming to pick up gear and you are working alone in River City Revival House, call a promoter or manager.
WALKOUT PREVENTION
River City Revival House
A good policy to follow is that if you are running a tab, request a credit card. If they don’t have a credit card, unfortunately it’s cash and carry. Excessive walkouts are an indication that you are not being attentive to your role at River City Revival House.
Walkout Prevention
The Starlite Room
The Starlite Room is pay as you go only. No tabs should ever be run. Thus no walkouts.
STAFF DRESS CODE
River City Revival House & The Starlite Room
We trust you to use your judgment, however, we always want a clean look. Sweat pants, track pants and yoga pants are not the image we want to portray. If you have questions, please ask, the following are just a few key things to note:
Offensive attire, including (but not limited to) hate symbols, gang, criminal organizations, or hate group related attire/colours, or culturally appropriative attire, is not welcome at Starlite Room and River City Revival House.
Do not slouch. Walk and stand erect with hands out of pockets. No leaning against the bar, walls, doors, tables, etc. even during down times.
You are expected to be neat and clean at all times.
Fingernails clean.
Steel toe shoes/boots are not allowed.
Staff will NOT wear sunglasses while inside the building.
(Security) Recommend removal of piercing as a safety precaution as they can be ripped out in an altercation.
(Security) Recommend removal of any jewelry of sentimental value or anything that can be grabbed or used against you.
Attire will be properly laundered and pressed.
PATRON DRESS CODE
River City Revival House & The Starlite Room
Sometimes everything a Security member does is not enough. Some people just frequent bars and clubs looking for trouble, others just can’t handle their alcohol and some just are incapable of interacting socially with others.
As Security is the first contact for everyone entering the club they need to be familiar with and watch for patrons wearing offensive attire, including (but not limited to) hate symbols, gang, criminal organizations, or hate group related attire/colours, or culturally appropriative attire, is not welcome at Starlite Room and River City Revival House.
All patrons are required to meet basic dress code:
Shirt.
Shoes (No steel toe boots).
Pants.
No identifying hate or gang affiliation.